WhatsApp → SupportWize
Connect a WhatsApp number to SupportWize
SupportWize turns every WhatsApp message into a trackable ticket. It receives WhatsApp through two on-ramps — the Meta Cloud API and Twilio. Pick the one that hosts your number; everything downstream works the same.
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One pipeline, two on-ramps
Whichever provider you choose, the work is the same shape: point the provider's webhooks at SupportWize and hand over the credentials. There is no receiver to build and no code to deploy on your side.
Meta Cloud API
For numbers managed in Meta Business / WhatsApp Manager.
- You need
- Phone Number ID + a permanent access token
- Connect via
- One-click “Connect with Meta”, or paste credentials
- Routing key
phone_number_id
Twilio
For numbers hosted on Twilio as your BSP.
- You need
- Number (E.164) + Account SID + Auth Token
- Connect via
- Paste credentials on the Channels page
- Routing key
- the number itself (E.164)
// which one
Not sure which to use?
If you already send WhatsApp through Twilio today, use Twilio. If you manage the number in Meta Business Manager / WhatsApp Manager, use the Meta Cloud API. Numbers are independent — you can run some on Meta and others on Twilio in the same workspace.
Next, read Connect WhatsApp for the shared essentials (webhook URLs, the 24-hour window, security, testing), then follow the setup page for your provider.