Solutions

Built for the way your team works

Whatever you sell or ship, your customers already message you on WhatsApp. SupportWize gives every team the structure to keep up — with the same real routing, queues, SLAs and analytics.

E-commerce & retail

Handle order questions, returns and pre-sale enquiries where your customers already chat.

  • Turn every WhatsApp order question into a trackable ticket
  • Route pre-sales and post-sales to the right team with department routing
  • Keep shoppers informed with live queue position and ETA
  • Measure response times and CSAT across peak sales periods

Logistics & delivery

Coordinate deliveries and resolve issues quickly during high-volume dispatch windows.

  • Least-loaded routing to balance workload across dispatch agents
  • Auto-reassignment when agents go offline or idle
  • Automatic ETA updates over WhatsApp reduce "where is my order?" volume
  • Business hours and SLAs to keep response times predictable

Fintech & banking

Support sensitive customer conversations with the controls a regulated team needs.

  • Per-tenant data isolation and role-based access control
  • Audit logging of sensitive actions
  • Skill-based routing so specialist queries reach specialist agents
  • SLAs and CSAT reporting to hold service standards

SaaS & tech

Run a modern support desk on WhatsApp with the analytics to keep improving.

  • Canned responses and internal notes for faster resolutions
  • Share PDFs, images and files directly in the conversation
  • Analytics on resolution time, utilization and queue length
  • Prioritize queues so urgent issues jump the line

Don’t see your use case?

If your customers reach you on WhatsApp, SupportWize can help you keep up. Start free or talk to us about your team.