Product

Every conversation, under control

SupportWize gives you a complete WhatsApp help desk — from the first message to a resolved, measured ticket.

Inbox & tickets

A shared inbox powered by the official WhatsApp Business Cloud API. Every conversation becomes a ticket with a clear lifecycle.

  • Official WhatsApp Business Cloud API integration
  • Every conversation opens or updates a ticket automatically
  • Ticket statuses: Waiting, Assigned, In Progress, Resolved, Closed
  • Full customer context and conversation history in one place
  • Conversation search across your workspace

Routing & queues

Get every message to the right agent, fast — and keep waiting customers informed automatically.

  • Round-robin, least-loaded and skill-based routing
  • Department routing with queue prioritization
  • Auto-reassignment when agents go offline or idle
  • Live queue with automatic position and ETA updates
  • Queue position and ETA sent to customers over WhatsApp

Agent workspace

A real-time workspace built on WebSockets so agents and customers stay perfectly in sync.

  • Reply with text, images, PDFs, voice notes and files
  • Internal notes for private team collaboration
  • Conversation transfers between agents and departments
  • Canned responses for fast, consistent replies
  • Live agent presence and real-time updates

SLAs & business hours

Set the standards your team is held to, and reflect the hours you actually operate.

  • First-response and resolution SLA targets
  • Business hours configuration per team
  • Every conversation tracked against its SLA

Analytics

Understand your support operation with metrics that map to real outcomes.

  • Average response and resolution time
  • Queue length and agent utilization
  • Customer satisfaction (CSAT)
  • Daily and monthly reports

Security & admin

Multi-tenant from the ground up, with the controls administrators expect.

  • Multi-tenant with per-tenant data isolation
  • Role-based access control: Owner, Admin, Agent
  • JWT authentication with Argon2id password hashing
  • Audit logging of sensitive actions
  • Rate limiting and WhatsApp webhook signature verification

Billing

Flexible billing designed for Nigerian teams, powered by Paystack.

  • Subscription plans and a prepaid wallet
  • Payments via Paystack (NGN)
  • Email notifications via Mailgun

Ready to see it in action?

Spin up a free workspace and connect WhatsApp in minutes.